Job Description

Job Title:  Sales Data Specialist

Location: Newark, CA

 

Overview:

We are looking for a qualified Sales Data Specialist to join our team. You will process orders, provide support to sales representatives, conduct reports using Excel, Pivot Tables, VLOOKUP’s, and respond to customer / prospect queries.  Our ideal candidate is an experienced professional with knowledge of sales, data entry and customer service best practices. We expect you to perform well in a team environment and have exceptional interpersonal skills.  Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

 

Responsibilities:

-Process sale orders in a timely fashion

-Duties will include order processing / entry utilizing Excel, Pivot Tables and VLOOKUP’s

-Ensure data integrity and quality across key reporting systems to provide consistency of data

-Handle a high volume of inbound orders over the phone

-Provide troubleshooting assistance for customer orders, account statuses and relevant problems

-Provide data and guides to help the sales team

-Stay up-to-date with new product and feature launches and ensure sales team are on board

-Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience

-Records information and ensures quality of data in Salesforce and other internal systems that support sales

-Proactively execute and provide guidance on sales and service requests 

-Investigates system discrepancies quickly and finalizes solutions

 

Requirements:

- Proficient in Excel ( Pivot Tables and VLOOKUP’s)

- Proficient knowledge of MS Office Tools (Word, Excel, Outlook, etc.)

-In-depth understanding of sales principles and customer service practices

-Ability to prioritize and meet deadlines in a fast-paced environment

-Excellent phone communication skills

-Analytical and multitasking skills

-Teamwork and motivational skills

-Strong organizational and time management skills

-Excellent 10-key and typing accuracy

-High level of attention to detail

-Demonstrated ability to work unsupervised and mange time effectively

-Willingness to work on a flexible schedule

-College degree preferred, but not required


To apply, please submit your resume electronically to careers@ooma.com.  (We will accept your resume in either one of the following formats:  RTF, DOC, PDF, TXT)

Ooma™ is proud to be an Equal Employment Opportunity employer.